Frequently Asked Questions

In the event of an hurricane, what happens to my reservation?

Click here for Elite Island Resorts hurricane policy.

Do I need a passport to travel to St. Lucia?

We strongly recommend that all members of your party travel with a passport with a validity date of at least six months past the date of your departure from the island. As of December 31, 2005, a passport will be required for all US and Canadian citizens to travel to the Caribbean. For information on obtaining or renewing a passport please go to: http://travel.state.gov/passport/passport_1738.html. In our current times, passports are the most expeditious and reliable form of identification when traveling domestically or internationally.

How far away are you from the airport?

International flights arrive into St. Lucia's Hewanorra International Airport (UVF), located in Vieux Fort, approximately 60 minutes from the resort. Regional carriers fly into St. Lucia's George F.L. Charles Airport (SLU) located about 10 minutes from the resort.

Can my room be upgraded?

Upgrades (based on availability) are included in some packages; otherwise, inquiries can be made at the Reception of the hotel upon arrival. There is an extra fee per night for room upgrades.

Is internet access available

Yes, complimentary Wi-Fi internet access is available in the lobby through your own personal computer/tablet. Wi-Fi is available in room blocks 900-1200 for a fee.

Is there an ATM at the resort?

No, the nearest bank is located in Castries, approximately 10 minutes from the resort.

What is the capacity of each room category?

The Premium double & Ocean View Suite will accommodate up to two adults & 2 children (under 11). The Family Suite has a maximum of five adults or 2 adults and 4 children. All other categories have a maximum of three persons.

What are the differences between the room categories?

Typically the view. The garden view rooms are set in the peaceful gardens without a beach or water view. All other upper categories afford ocean or beach views. The deluxe Ocean View and Suite categories are located hillside and feature upgraded decor and furnishings.

Which room categories are beach front or have an ocean view?

Beachfront rooms are in Block 500-700. Ocean view Rooms are located on upper floors of block 200 & 300

Can I have a courtesy room if I leave the hotel late in the afternoon?

Late check out from your room can be arranged at an additional cost, subject to availability on the day of your departure. This can be arranged by reception. Please note: shower rooms are available for use at a nominal fee of US$25.00. Availability of a shower room is subject to hotel occupancy and room availability.

What types of beds do you have in the rooms?

All rooms have King Bed with rollaway option for third person/child, except Premium double which has two double beds. The suites have a king bed with a sleeper (double) sofa bed in the living room to accommodate third person or two children. Twin size rollaway are available on request at an additional cost ($20 USD per night) but cannot be placed in Premium Double, Deluxe Ocean View or 1-Bedroom Suite categories.

Do you provide cribs?

Cribs are available upon request at no charge.

Do you have rooms for disabled people?

Fully modified disabled rooms, such as you may find in the United States, are not available. Ground floor rooms are available. However, some areas and facilities at the resort may not be accessible to disabled persons.

Are non-smoking rooms available?

All our rooms are non-smoking.

What are the telephone charges to dial internationally?

A connection charge of $3(USD) will be charged to your room. Calls to the US AND UK are approximately $15(USD) for the first 5 minutes, and approx. $5(USD) per minutes after. Rates may be subject to change

Does my room have a fridge?

Yes, each room has an un-stocked mini-fridge.

Are there alarm/clock radios in the rooms?

All rooms have alarm/clock radios.

Are there hairdryers, irons and ironing boards in the rooms?

Hairdryers are provided in every room. Ironing boards and irons are available upon request.

Are there telephones in the rooms?

All guest rooms have direct-dial telephones with worldwide service. Complete telephone and fax services are available at the resort.

Do the rooms have ceiling fans?

Ceiling fans are only in the Suites.

What is the voltage in St. Lucia?

All of our guest rooms include both North American and UK style electrical outlets (220 Volts and 110 Volts).

Is use of the in-room safe included?

Yes, it is. The safe key and lock will be handed to you upon check-in.

Can I drink the tap water?

Yes - tap water is safe to drink. Bottled water is also available, however, is not included in all-inclusive package.

Do I have to make reservations at the restaurants?

Dinner reservations are required for evening dining at Morgan's Pier, Bambou, Tree Tops Pizza & Pasta and Le Jardin. Reservations are not required for Palms Restaurant. The dinner reservations desk is open from 7am to 3pm daily. Reservations may be made for up to three days in advance. The last seating for any restaurant is 9pm and the reserved seating time in any of our a la carte restaurants for groups of nine or more is 9pm.

What is the dress code at the restaurants?

For breakfast and lunch, cool and casual resort attire is welcomed. In the evenings, fashionable island attire including dresses, trousers or tailored shorts, and collared shirts are perfect (no cutoffs, short-shorts or t-shirts) and footwear is required. Dinners at Le Jardin are a bit more upscale, requiring dresses, long pants and collared shirts.

Do you provide snacks between meals?

Yes, Choc Bay Cafè is open daily from 6.30am to 10.30pm, offering specialty teas and coffees as well as delicious homemade savory and sweet pastries. We also offer full afternoon tea with finger sandwiches and fresh fruits daily from 3.30 pm to 4.30pm. In addition, if you missed lunch, Plum Tree Grille is open until 7pm.

Do you cater to vegetarians and vegans?

We offer a wide variety of menu and dining choices, which include some vegetable and vegetarian dishes. However, our vegetable and vegetarian dishes may include ingredients that are not vegan, as we do not cater specifically to a vegan diet. Due to the all-inclusive nature of the resort, we are not able to arrange private meetings with the Chef, or create individualized menus or meal plans for our guests. Thank you for your understanding.

I have a restricted diet due to allergies, dietary restriction or special dietary preference. How will this affect my stay?

We frequently receive questions regarding special dietary needs, restrictions or preferences. In an all-inclusive setting, we are not able to accommodate individually tailored meals for specific guests. We do offer a wide variety of meal choices, which includes salads, fresh fruits and vegetables, and vegetarian options. However, we are not able to cater to specific individual needs such as vegan, gluten free, allergen free, religious observance, or similar custom made dishes.

What do I need to know concerning illness & allergies liability?

The Resort is located in a tropical environment. Although the Resort does employ a year round pest control service, the Resort, its owners, employees, agents, insurers, and suppliers shall absolutely not be liable for any claim, injury or illness resulting from exposure to Zika virus, Chikungunya virus, or any other insect-borne virus or tropical illness whatsoever. The Resort?s food and beverage outlets use wholesome ingredients, which may include peanuts, tree nuts, seeds, shellfish, shrimp, seafood, soy, milk, wheat, and other potential allergens. Due to the large scale of the Resort?s food and beverage operations, the Resort cannot guarantee that food items will not come in contact with potential allergens even if a particular food does not normally include such ingredients. Guests with food allergies or dietary restrictions should be advised accordingly and take precautions. The Resort is not able to accommodate individually tailored meals for specific guests based on their individual dietary needs. The Resort and its owners, employees, agents, insurers, and suppliers shall absolutely not be liable for any claim, injury or illness resulting from food allergies or specific dietary needs or requirements.

Do you have children's menus?

Yes, several of our restaurants offer a children's menu, and our younger guest absolutely love the delicious pizzas and desserts at our Tree Tops Pizza and Pasta Restaurant.

Can I have room service?

Room Service is available from 6:30am to 10:00pm and it is not included in the all-inclusive package.

Are all meals buffet?

No, St. James's Club offers six distinct restaurant options: The Palms Restaurant is our buffet restaurant option offering bountiful buffets with an international flare, Bambou offers an Asian Fusion and Contemporary Caribbean menu with wonderful beach and ocean views; Morgan's Pier offers a seafood grilled menu with an open kitchen always featuring fresh fish options; The Plum Tree Grille offers menu options for lighter fare grilled lunches; Tree Tops Pizza & Pasta offers a variety of made to order dinner menu items and Le Jardin is our fine dining bistro providing first-class service with a sophisticated menu.

Is there a surcharge to dine at any of the restaurants at the resort?

Le Jardin, our delightful upscale restaurant offers added service in luxury air-conditioned comfort for a modest surcharge of $35 USD per person. The experience is refined and elegant, while our resident pianist and a French inspired menu invoke the romance of the French Caribbean. Le Jardin provides a special atmosphere for guests age 12 and over.

If my flight gets in late, is there a place to get some food?

Should you arrive at the resort after dinner, you can order Room Service until 10pm. However room service is not included in all-inclusive.

When is the Manager's Cocktail Party?

Every Monday at 6:30pm.

What are the hours of the Kids Club and from what age children are accepted?

Our Kids Club operates from 9:00a.m. to 6:30p.m. for potty trained children ages 2 to 11. We also offer an evening program for children 4 to 11 from 7:30 pm to 10:30 pm. Children must be fully potty trained. Hours are subject to change.

Is babysitting available?

Yes, babysitting is available for an additional cost per hour.

What type of night entertainment is offered?

From Karaoke to Disco Nights. Live Reggae and Calypso bands. Steel Bands. Guest participation contests and much more!

Are there theme nights?

No, each evening is special at St. James's Club Morgan Bay.

How far is it to the nearest shopping area?

The capital city of Castries is located 15 minutes from St. James's Club Morgan Bay or the popular Bay Walk Shopping Mall is located 10 minutes north of the resort in Rodney Bay.

Is there a gift shop at the resort?

Yes, we have a duty free gift shop on property for sundry items as well as our own vendor's mall located on property for assorted St. Lucia products.

Are there any nice restaurants located near the resort?

There is a great selection of restaurants in and around Gros Islet and nearby Rodney Bay. Guest Services would be happy to make suggestions & provide you with sample menus.

Are beach towels provided?

Yes, beach towels are provided for your convenience.

Is waterskiing included in the package?

Yes, Waterskiing is available at St. James's Club Morgan Bay.

Is snorkeling available off property?

We have snorkeling trips daily with snorkeling gear included or available from the beach shack to use at your leisure.

Is parasailing available?

No, we do not offer parasailing or jet skiing.

Is there scuba diving and how much are the dives?

We do not offer diving on property, but diving is very popular in St. Lucia, primarily on the south coast. Dive arrangements can be made via our guest services desk.

Is golf included in the package?

Golf is not included but is available at nearby St. Lucia Golf Club where our guests receive preferred rates. Contact guest services to arrange your tee-time.

How far away are the golf courses?

St. Lucia Golf Club is located in Gros Islet, approximately 15 minutes from the resort.

How many tennis courts are there and what type of surface are they?

There are four tennis courts; two are flood lit for night play.

Is there a tennis pro at the resort?

We have a highly skilled tennis pro and lessons are available for a fee.

Do you provide a shuttle into town?

Daily shuttles to the capital city, Castries, are available Monday - Thursday except Sundays & public holiday for a small fee.

Can I rent a car?

Car rentals are available from the rental at the resort. Daily rates start at approximately US$55.

Can I use a US driver's license?

No, you'll need to buy a local driving permit for US$20.

Do you have valet or self parking?

Our parking lot is located near the entrance of the resort and is available for self-parking.

Can I book tours & excursions from your resort?

Yes, we have a Tour Desk at the resort where you can book off property excursions. The desk is open from 9am to 5pm seven days a week.

Do you rent bikes or mopeds?

No

Can you arrange day tours and excursions?

Absolutely! We have a wide range of excursions available. The Tour Desk will provide all the information you need and will reserve the trips for you.

Are there ferries or excursions to other islands?

There are many excursions and boat tours including our own “Calypso Cat” for day sails around St. Lucia. There are no recommended ferry services to other islands from St. Lucia.

Is horseback riding available?

No, not directly on property. Contact guest services for information.

Do you arrange transportation to nearby churches on Sundays?

The Guest Services Staff will be happy to arrange this for you at a cost.

What services does your beauty salon/spa offer?

Among the many fabulous treatments that our Tranquility Spa offers are Stress-Relieving Massage, Eye Zone Wraps, Pedicures, Manicures, Aromatherapy Massage and much more. For a relaxing oceanside treatment ask Guest Services about The Sanctuary, our lovely poolside treatment center.

Is babysitting available? At what charge?

Yes, with 24 hours notice. Bookings are made with the Concierge Desk. Rates:

• 1 child US$10/hour
• 2 children US$12/hour
• 3 children US$15/hour
• 4 children US$20/hour
• Babysitters transportation fee during regular hours: US$25
• Transportation fee after 11pm: US$25
• Minimum Cancellation notice: 4 hours

Who was the winner of the prize drawing at St. James's Club Morgan Bay?

The lucky winners are listed on the Guest Questionnaire page of this website, Click Here